Shop Policies
Shipping & Fulfillment Policy
Jula Bay Design Studio only offers sales to Canada and USA to fulfill our legal rights on sales tax collection. We redirect all other sales to our Etsy or Design Bundles Shop.
Files are DELIVERED IMMEDIATELY after payment is processed and completed. You will be redirected back to our site with a success message when the payment has been received on our end. You will receive an email with the links to download to fulfill your order. Your download link will expire in 30 days, so please download your files for up to 30 days after purchasing. You can download your files at most 5 different times, this is to help avoid people who share files. If you need the files to be downloaded after this time frame you must contact us.
Copyright & Trademark
All files and designs are Copyright owned by Jula Bay Design Studios and all rights are reserved. We do our best to keep up-to-date with any Registered Trademarks before creating any designs and we never intentionally create something that is copyright or trademarked. Since there are new ones being registered daily, we cannot guarantee any sayings on our designs do not include a registered trademark. It is your responsibility to research on the USPTO database to make sure your products do not infringe on a registered trademark. By purchasing any design by Jula Bay Design Studios you agree that you are responsible for your own business and Jula Bay Design Studio, Jula Bay Enterprises Inc. and all employees/owners and business relations will not be held liable with regards to trademarked phrases. You can always check the trademark database. If we determine that one of our designs contains a trademarked phrase or we are notified that one of our designs is a registered trademark we will immediately alter the design to remove the text and keep the clipart if this rectifies the situation, or to completely remove the design from our shop.
Refunds & Cancellation Policy
Since you are purchasing a digital file there are NO REFUNDS The files are automatically sent to you once your payment has been completed.
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If you have an error in your downloaded file, please contact us and we will fix it free of charge and deliver as our main priority.
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If you have received the wrong file in your download, please let us know and we will fix as soon as possible and deliver as our main priority.
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If you have purchased an item more than one time, please contact us and you can exchange or get a refund of the duplicate.
Terms of Use
You are purchasing a LICENSE to user our files according to our TERMS OF USE & LICENSING. You do not own the files, and you must follow our terms. If you are found to be violating our terms of service, you will lose your right to use our designs (license) and we have the rights to obtain legal compensation if necessary. Do not SHARE, SELL, DUMP GROUP, REDISTRIBUTE or USE OUR DESIGNS TO MAKE OTHER DIGITALS FOR SALE. Full Terms of Use and license included with each purchase is fully defined here.
Payment and Countries we Sell To
We accept payment through Paypal. Our site currency is in Canadian Currency, and will be processed in Canadian Currency. You may view the site in our estimated conversion to your currency, however Paypal will issue the payment in Canadian Currency.